Learn about our Covid-19 Measures ›
Skip to main content
Brandon Rushing

Blog

What to Look for in a Lawn & Garden Care Company

Five crucial questions to ask your contractor before signing a contract

Your outdoor spaces are the perfect place to connect with nature and your loved ones — but they don’t look after themselves.

Looking for a contractor to care for your landscape can feel overwhelming, especially when you need to make sure you trust the company you choose.

To help you as you make your decision, here are five crucial questions to ask your lawn & garden care contractor.

1. Do you offer both lawn and garden care services? 

There are lots of lawn care contractors out there, but few who will look after your gardens too. And even fewer who do landscape construction or snow and ice management. 

Whether it’s lawn care, gardening or more extensive landscaping work — most tasks require two or more different contractors. Coordinating all of these companies to care for your property can be time-consuming.

We get it! And there’s a better way. Here at Brandon Rushing, we’ve eliminated the need to work with multiple contractors, offering three proven lawn and garden care programs with a suite of add-on services.

Curious how much it costs? Use our free pricing tool and get a quote in under five minutes!

2. Can I customize my services?

Some companies have packages that are rigid — forcing you to pay for services you may not need without changing the price.

A good contractor won’t overcharge you and will give you the option of customizing your services depending on your needs. At Brandon Rushing, we offer a range of additional services so you can tailor your package.

3. Are your staff trained or certified?

Trained and certified staff can make or break your experience with a company. If you hire someone who doesn’t know what they’re doing, you may end up with a lacklustre lawn or garden.

Look for a list of certifications or licenses from whichever contractor you decide to hire.

The Brandon Rushing team has multiple staff members certified by the National Association of Landscape Professionals (NALP) along with a range of other certifications. You can see them on our “About” page!

4. Do you have a service guarantee or warranty?

Guarantees and warranties are a company’s public declarations of integrity — they matter!

Check to see if the contractor you’re hiring offers a guarantee or a warranty of any kind. These statements should be on their website, in your quote or estimate, or on your final invoice.

We strongly believe that warranties and guarantees are important for you to enjoy your experience with us. “Brandon’s Promise” is our proprietary set of service guarantees that we put in place to ensure your experience with us is professional — and your property is always healthy and looking its best. 

As for warranties, we offer a lifetime warranty on trees and shrubs planted and cared for by us!

5. Who will be my point of contact?

Communication is one of the most important aspects of your experience with a contractor. Whether it’s the first estimate, your official proposal or a report of work completed, you should expect everything to be clear and timely.

It’s also good to make sure you have someone to get in touch with should you ever have any issues.

At Brandon Rushing, a dedicated support team is available 24/7 to take your calls. They can access whatever information you need, will proactively communicate with you and be available to answer any of your questions. No need to wait for a callback!

One last thing: Check for customer testimonials!

Nothing speaks to the honesty and success of a business than what their customers have to say about them. Be on the lookout for lots of good online reviews and customer testimonials.

These can be very telling! Whoever you hire will have their employees working in and around your home, so it’s important to get to know them, form a positive relationship with them, and most importantly — trust them. Reading testimonials will give you many clues in these areas. You can see some of ours on Facebook, Google and Best Pick Reports.

So there you have it — a quick rundown of the six most important questions to ask your lawn and garden care contractor. It’s our hope that the answers you get to these questions make your decision an easy one.

P. S. Want to sign up for one of our year-round lawn and garden care programs — or upgrade your existing program? Get in touch with us. We’re looking forward to hearing from you!

Written by Brandon Rushing, Founder & President

Posted on: January 13th, 2021